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The Trusted Partner

Interserve is one of the world's foremost support services and construction companies. They are based in the UK with revenue of £1.9 billion and a workforce of 50,000 people worldwide.

Interserve’s vision is to be The Trusted Partner, bringing together all of their outsourcing capabilities to create innovative solutions that support long-term relationships with their customers, offering rewarding careers for their staff and underpinning sustained value creation for shareholders. Their strategy for fulfilling this vision consists of three core elements:

  • Build strong core businesses based on long-term, value-added client relationships
  • Capture emerging opportunities for integrated solutions
  • Expand international growth with fuller service offering

Given that their core skills and capabilities are transferable across sectors and geographies, they expect more examples of such strategic developments to arise, underpinning their confidence in the Group's future.

Build strong core businesses based on long-term, value-added client relationships

Their well-established client relationships have been cultivated over a long period of time and have withstood previous business and economic cycles. As a result, around three-quarters of their revenues are derived from services to the public and utilities sectors whose long-term contracts and high level of repeat business confer strong visibility during uncertain economic periods.

  • They sustained revenue visibility at 80 per cent of anticipated 2010 revenues (corresponding prior year figure of 79 per cent).
  • They extended their existing relationships with key long-term customers such as Defra, Thames Water, Cumberland Infirmary, Shell Qatar and Doosan Heavy Industries.
  • They were awarded new long-term contracts with Sandwell Metropolitan Council, NHS Scotland and Ealing Council.

Capture emerging opportunities for integrated solutions

The balanced nature of the Group’s businesses across the asset life cycle enables them to select the best opportunities whichever market or sector they are in.  Their culture and organisational flexibility allow them to transfer expertise across their activities. This also give them the potential to grow into new markets and services where they can provide additional value to their existing clients.

  • They successfully leveraged their project management knowledge, and utilised an existing relationship held by their security business, to secure a major integrated multi-site outsourcing contract with HSBC during 2009. The contract underlines their growing credentials in the private-sector bundled outsourcing market, which they expect will lead to further opportunities to develop their position in this sector.
  • They expect to be able to grow their services offering in the Middle East at a faster rate than their construction and equipment hire businesses, such that they anticipate that there will be a more balanced contribution from these three activities in the region in the medium term, replicating the Group’s activity profile. This process has begun with the success achieved by their Madina business and, more recently, some initial facilities management contracts in the region.
  • They expect to maintain a balanced contribution to Group profits from support services, construction services and equipment services through the economic cycle.
  • They won their first support services contract in the UK private healthcare sector, a market that offers attractive growth opportunities.

Expand international growth with fuller service offering

They have extensive sectoral and geographic reach in their existing businesses; however, their markets are constantly evolving and they seek to develop into related skills, sectors and geographies as part of their growth strategy.

  • The geographical balance of the Group has been enhanced as the international operations continue to contribute strongly to Group results. The UK now contributes approximately 40 per cent of profits with international businesses contributing 60 per cent (based on the proportion of total operating profit before Group Services).
  • Their strong presence in the Middle East has given them a platform from which to explore market opportunities for their support services business, which has won its initial contracts in the region, and also for their equipment services business in Saudi Arabia, a construction market with strong growth potential.
  • Whilst both the UK and the Middle East region continue to offer positive growth opportunities, over the medium term they expect to be able to generate faster growth from new geographies and existing overseas markets.


Ably Resources Limited is an approved supplier to Interserve Industrial. 

Ably Resources Limited is an approved supplier to Interserve Defence.

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